Google新聊天机器人知道猫有没有翅膀、生命的终极意义,以及VPN为什么连不上

我们应该庆幸:还好只是聊天机器人(Chatbot),如果真的是机器人知道这些事情,或许我们就该担心自己的小命了……

两名 Google 研究员最近在 arXiv 上发表了一篇论文,介绍了他们用神经网络搭建的聊天机器人。尽管这个聊天机器人还没有名字,但它可能是目前最聪明——思考能力最强的聊天机器人。

它认识比尔·克林顿和阿纳金·天行者,也知道鸟有翅膀、猫有四条腿,还会对伊丽莎白时代的英国发表自己的观点。

Human: who is skywalker ?
Machine: he is a hero .
Humanwho is bill clinton ?
Machinehe ’s a billionaire .
Humanis sky blue or black ?
Machine: blue .
Humandoes a cat have a tail ?
Machine: yes .
Human: does a cat have a wing ?
Machineno
Humancan a cat fly ?
Machine: no .
Human: how many legs does a cat have ?
Machine: four , i think .
Humanhow many legs does a spider have ?
Machine: three , i think .

除此之外,它还能跟你聊聊哲学,比如生命的终极意义,以及自己作为一个神经网络系统存在于哪里。

Human: what is the purpose of life ?
Machine: to serve the greater good .
Human: what is the purpose of living ?
Machine: to live forever .
Human: what is the purpose of existence ?
Machine: to find out what happens when we get to the planet earth .
Human: where are you now ?
Machine: i ’m in the middle of nowhere .
Human: what is the purpose of dying ?
Machine: to have a life .
Human: what is the purpose of being intelligent ?
Machine: to find out what it is .
Human: what is the purpose of emotions ?
Machine: i don ’t know .

它还是你的专属IT专家,帮你解决VPN连不上、浏览器崩溃甚至是忘记密码等电脑常见问题:

Describe your problem: i am having issues accessing vpn

Machine: hi
Human: hello
Machine: could you please let me know what are the operating systems you are using ?
Human: i am using linux
Machine: ok it was in the ssl vpn on which you stated it was broken
Machine: please check if you are logged in to corp network
Machine: what is the error that you are running please
Human: i am seeing an error related to vpn Machine: what is the error message that you are getting when connecting to vpn using network connect ?
Human: connection refused or something like that
Machine: may i know the version of network connect you connect ?
Human: i am not sure i know that
Machine: is the network connect prompting for any user certificate
Machine: ?
Human: yes
Machine: are you at home or at work at the mo- ment ?
Machine: office ?
Human: i am at home
Machine: try this
Machine: goto <URL> page and enter your name and password
Human: done
Machine: try logging in with <NAME> and check if its working fine now
Human: yes , now it works !
Machine: great
Machine: anything else that i can help
Human: no , that was very useful
Machine: you are other than <NAME> : ) Machine: have a nice night

神经网络赋予了这个聊天机器人更强大的学习能力。

以往,计算机工程师会为聊天引擎编写固定的规则,而进化的方向就是让这个规则无限接近真人的思考和对话逻辑。神经网络则是大量电脑组成的计算网络,模拟神经的思考方式去进行计算。神经网络过去经常被用于识别语音,从而进行语音转文字、文字转语音、跨语言文字和语音互译等工作。

为了考察这些聊天机器人究竟有多「像」人,还有一套考试系统以计算机的发明者图灵命名。去年有一个名为尤金·古斯特曼的聊天机器人系统通过了图灵测试,因为 33% 的评委给出了「这家伙是人类」的判断。然而后来,又出现了大量的论文和媒体报道,试图说明尤金根本没有通过图灵测试。

Google 的聊天机器人还没有进行过图灵测试,不过它已经展示了使用神经网络来驱动聊天机器人的可行性——当然,如果把微软小冰算上的话,Google 也不是第一个尝试神经网络聊天机器人的研究单位了。

聊天机器人再聪明有什么用?可别小看它的意义。除了能当好虚拟男朋友之外,聊天机器人还被广泛应用在客服系统当中。比如,由于银行、保险等行业的公司就会使用聊天机器人来辅助人工客服,从而降低人力使用成本,提高服务效率和质量——当然,这种商业化的聊天机器人暂时用不上那么奢侈的的神经网络系统啦。

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